BenchBUD bases are warranted to be free of defects due to manufacturing or materials as follows: five years – support brackets, columns and feet; gears and/or motors, electrical components.
If the products arrive defective or damaged at the time of receipt or if we made mistakes on your order, we will either 1.) Send you replacement parts or accessories, 2.) Replace the entire product, or 3.) Issue a refund. We will also cover the cost of any return shipping charges.
To begin the replacement process, please email us at firstname.lastname@example.org and we will coordinate the return of the defective/damaged item.